Horizon Help is a community-based Help Plan designed to connect members through a structured participation system. Members can participate in the community, contribute according to the applicable plan rules, and become eligible for Help Requests based on the platform's requirements.

Members first join the community and complete the required activation or participation steps. Once eligible, members can participate in the Help cycle according to the applicable plan conditions. The system manages member participation, Help Requests, and transaction records through the platform.

A Help Request is a request submitted by an eligible member through the platform when they qualify under the applicable Help Plan conditions. Members can view the status of their request and follow the relevant process from their dashboard.

Eligibility depends on the Help Plan rules, account activation, participation requirements, and other conditions defined by the platform. Your dashboard can be used to check your current eligibility and available options.

After becoming eligible, you can submit a Help Request from your member dashboard. Enter the required information, provide the necessary details, and submit the request. You can then track its status from your account.

Community contributions are processed according to the applicable Help Plan rules. Members may receive assigned requests or participation instructions through the platform. All relevant transactions and request statuses are recorded in the member account.

Yes. You can track your Help Request directly from your dashboard. The request may move through different stages, such as Pending, Processing, and Approved, depending on the verification and completion process.

Horizon Help uses account authentication, transaction records, and controlled platform access to help protect member information. Members should always keep their login credentials and payment information confidential.

Yes. Horizon Help is designed to work across desktop, tablet, and mobile devices. Members can access their dashboard, view participation details, check Help Requests, and monitor account activity from supported devices.

If you need assistance with your account, Help Request, payment status, or participation, please contact the Horizon Help support team through the available support channels. Keep your request or transaction reference available so the team can assist you more quickly.